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Applied ICT GCSE
Applied ICT GCSE Unit 1 Module 02
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Key:  Quiz Quiz,  Multi-choice survey Multi-choice survey,  ePortfolio ePortfolio,  Short-text test Short-text test
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Assessments covering Unit 1 Module 2. Word Processing Basics 1 quiz, 5 tasks.

To be used in conjunction with the Applied ICT GCSE workbook.
Select one or more assessments from the list below
1.02 Business Letters (quality 87%)
If you want to revise this topic before you take the test, you will find this section of our online encyclopedia useful.
1.02.1 Word Processing Basics: Business Letter - External Portfolio
Using the word processing skills you have developed so far, you are going to write a letter of complaint to a company that has supplied you with faulty goods.

Watch this movie to set the scene.

Here is the scenario for your letter.

The company you are writing to is called Wicker Baskets-R-Us. They have supplied you with a faulty balloon basket which has cracked in flight and caused injury to the balloon pilot.

You want to know what the supplier is going to do about it . Remember, screaming and shouting will be less effective than a calm, well thought through letter. State your complaint clearly and concisely and outline what you expect them to do. Two or three paragraphs should do the job. Your previous work in this module will also help you.

Useful links to help you:
 Upload all your images and files to the appropriate cards in this task.

When you have finished this task, export it, copy and paste your notes into your word processing document and format your letter properly.

Remember to save each version of your work with a separate file name. You will get more marks if you can show the process you have gone through to create the finished version.
1.02.2 Word Processing Basics: Business Letter - Internal Portfolio
You are going to compare and contrast letters from two or three (depending on your exam board requirements) businesses using the questions on the following pages.

Below are links to letters from two companies for you to use in this question:

 Prontaprint: Business Letter
Corsehill Consultants: Business Letter

If your exam board requires you to look at business letters from three different companies, you will also need to select a letter from another business of your own choice. Use the two or three letters to complete the first 8 cards in this task.

Upload all your images and files to the appropriate cards in this task.

Letters for checking and editing
 Useful links to help you:
Remember to save each version of your work with a separate file name. You will get more marks if you can show the process you have gone through to create the finished version. 
1.02.3 Word Processing Basics: Images and Tables - Drills
Your aim in this task is to develop your skills so that you can use images and tables appropriately to enhance business documentation.
1.02.4 Word Processing Basics: Mailmerge - Drills
Your aim in this task is to develop your skills so that you can carry out a mail merge.
1.02.5 Word Processing Basics: Letter - Drill
Your aim in this task is to practise your skills so that you can use word processing software to create a formal business letter.
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